Privacy Policy
How Rokokbet Handles Your Data

01 Introduction

This Privacy Policy ("Policy") is issued by Rokokbet ("we", "us", "our", "rokokbet"), the operator of the online gaming platform accessible at rokokbet.cam. This Policy applies to all personal data collected from individuals who visit, register on, or interact with the rokokbet platform, including through any associated mobile interfaces.

Rokokbet is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy explains the categories of personal data we collect, the purposes for which that data is processed, the parties with whom it may be shared, and the rights you hold in relation to your personal data.

By registering an account on rokokbet or continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood its contents. If you disagree with any aspect of this Policy, you should discontinue use of the platform and close your account.

02 Definitions

For the purposes of this Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means Rokokbet, as the entity that determines the purposes and means of processing personal data collected through the platform.
• "Data Processor" means any third party engaged by rokokbet to process personal data on its behalf, such as payment processors, KYC verification providers, and cloud infrastructure services.
• "Player" or "User" means any natural person who has registered an account on the rokokbet platform.
• "KYC" means Know Your Customer — the identity and age verification procedures applied to all rokokbet accounts prior to withdrawal processing.
• "Cookies" means small data files placed on a user's device by a website for functional, analytical, or preference-remembering purposes.

03 Data We Collect

Rokokbet collects personal data from players across several categories, depending on the nature of their interaction with the platform:

Rokokbet does not knowingly collect sensitive personal data beyond what is strictly required for KYC compliance, responsible gambling obligations, and fraud prevention purposes.

04 How We Use Your Data

Rokokbet processes personal data for the following purposes:

• Account Administration: Creating, maintaining, and securing your rokokbet account, including authentication, password management, and two-factor verification.
• KYC and Age Verification: Verifying that all players are aged 21 years or above and confirming the accuracy of identity information provided at registration or withdrawal.
• Payment Processing: Facilitating deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong Bank, including transaction verification and fraud screening.
• Platform Delivery: Providing access to casino games, sports betting markets (including Liga Super Malaysia and EPL), live dealer tables, and all other platform services.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct.
• Responsible Gambling: Monitoring gaming activity to identify potentially problematic behaviour and applying player-requested limits, cool-down periods, or self-exclusions.
• Legal Compliance: Meeting obligations under applicable anti-money laundering regulations, licensing conditions, and any other regulatory requirements applicable to rokokbet's operations.
• Communications: Sending transactional notifications (account confirmations, withdrawal receipts, security alerts) and, where you have consented, marketing communications about rokokbet promotions.
• Platform Improvement: Analysing usage data to understand player behaviour and improve the platform's performance, game selection, and user experience.

05 Legal Basis for Processing

Rokokbet processes personal data on the following legal grounds:

• Contractual Necessity: Processing required to perform the contract between rokokbet and the player, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws, including KYC, anti-money laundering, and responsible gambling obligations under rokokbet's international gaming licence.
• Legitimate Interests: Processing necessary for rokokbet's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights.
• Consent: Where rokokbet relies on your consent as a legal basis (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

06 Data Sharing & Disclosure

Rokokbet does not sell, rent, or trade your personal data to third parties for their own independent marketing or commercial purposes. Personal data may be disclosed to the following categories of recipients, solely for the purposes described in this Policy:

• Payment Service Providers: Financial institutions and e-wallet operators (including Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, and DuitNow/FPX processing infrastructure) for the purpose of processing deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party verification services engaged to validate player identity and age in compliance with KYC obligations.
• Cloud and Infrastructure Providers: Technology service providers hosting rokokbet's platform infrastructure, subject to data processing agreements requiring appropriate security standards.
• Game Software Providers: Casino game studios and sports data feed providers may receive pseudonymised player identifiers necessary to deliver game content and settle bets accurately.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or regulatory direction, rokokbet may disclose personal data to competent authorities. Such disclosures will be made only to the extent strictly required.
• Fraud Prevention Networks: Shared fraud intelligence services used to identify and prevent bonus abuse, account takeover, and financial crime.

07 Data Retention

Rokokbet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the duration of the player's account and any post-closure retention period required by applicable law or regulation.

In practice, the following general retention periods apply:

• Account and Identity Data: Retained for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering regulations.
• Transaction and Financial Records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming Activity Records: Retained for a minimum of three (3) years following the relevant gaming session or wager.
• Support Communications: Retained for a minimum of two (2) years following the closure of each support interaction.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant KYC review.

Upon expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymised in accordance with rokokbet's internal data destruction procedures.

08 Cookies & Tracking Technologies

Rokokbet uses cookies and similar tracking technologies (including local storage and session identifiers) to operate and improve the platform. Cookies are small data files stored on your device when you visit rokokbet.cam.

The categories of cookies used by rokokbet include:

• Strictly Necessary Cookies: Essential for the operation of the platform, including session management, login authentication, and security functions. These cookies cannot be disabled without impacting platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, preferred game categories, and display configurations, to personalise your experience.
• Analytical Cookies: Used to collect aggregated, anonymised data about how players interact with the platform, including pages visited, time spent, and features used. This information is used to improve platform performance and user experience.
• Marketing Cookies: Used to deliver relevant promotional content about rokokbet to you where you have opted in to marketing communications. These are not used to track your activity across unrelated third-party websites.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect the functionality of the rokokbet platform. Rokokbet does not respond to browser "Do Not Track" signals, as no universal standard for such signals currently exists.

09 Data Security

Rokokbet implements a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit TLS encryption for all data transmitted between the player's device and rokokbet's servers;
• Encryption of personal data and financial records stored on rokokbet's server infrastructure;
• Role-based access controls restricting employee access to personal data to those with a legitimate business need;
• Multi-factor authentication requirements for staff accessing systems containing personal data;
• Regular security audits, penetration testing, and vulnerability assessments conducted by qualified third-party specialists;
• Incident response procedures for the detection, containment, and remediation of data security incidents.

Notwithstanding these measures, no data transmission over the internet or storage system can be guaranteed as completely secure. Players are also responsible for maintaining the security of their own account credentials and are advised to enable two-factor authentication on their rokokbet accounts.

10 Your Rights

Subject to applicable law and rokokbet's legal obligations, registered players hold the following rights with respect to their personal data:

• Right of Access: You may request a copy of the personal data rokokbet holds about you, along with information about how it is processed.
• Right to Rectification: You may request the correction of any inaccurate or incomplete personal data held by rokokbet.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rokokbet's legal retention obligations.
• Right to Restrict Processing: You may request that rokokbet restricts the processing of your personal data in certain circumstances, for example while the accuracy of the data is being contested.
• Right to Data Portability: Where technically feasible and legally applicable, you may request a machine-readable copy of the personal data you have provided to rokokbet.
• Right to Withdraw Consent: Where rokokbet processes your data on the basis of consent (for example, for marketing communications), you may withdraw that consent at any time.
• Right to Object: You may object to processing carried out on the basis of rokokbet's legitimate interests. Rokokbet will assess such objections and cease or continue processing based on a balancing of interests.

To exercise any of the above rights, please contact rokokbet's support team via live chat or email at [email protected]. Rokokbet will respond to all valid requests within thirty (30) calendar days. In certain circumstances, rokokbet may require identity verification before fulfilling a data rights request.

11 Minors & Age Policy

The rokokbet platform is strictly restricted to individuals aged 21 years and above. Rokokbet does not knowingly collect personal data from persons under the age of 21. If rokokbet becomes aware that personal data has been collected from a minor, the associated account will be immediately suspended, all data pertaining to that individual will be deleted (subject to any legal retention obligations), and the matter will be reviewed in accordance with rokokbet's child protection procedures.

If you have reason to believe that a minor has registered an account on rokokbet using false age information, please notify us immediately at [email protected]. All such reports will be treated with the utmost urgency and confidentiality.

12 Policy Amendments

Rokokbet reserves the right to amend, supplement, or replace this Privacy Policy at any time. Where amendments are material, rokokbet will provide reasonable notice to players via the platform or via the email address registered on the player's account, where practicable.

The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Players are encouraged to review this Policy periodically. Continued use of the rokokbet platform following the publication of any amended Policy constitutes acceptance of the revised terms.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or rokokbet's data processing practices, please contact us through the following channels:

This Privacy Policy was last reviewed and updated on 1 January 2026. The current version supersedes all prior versions of the rokokbet Privacy Policy.